Former Senior Vice President and Chief Customer Officer for Duke Energy
BS in Industrial Engineering from NC State
Gayle Lanier retired in 2018 as senior vice president and chief customer officer for Duke Energy. Gayle Lanier has over 30 years of experience as a transformational business executive at Fortune 500 companies across multiple industries. She has been instrumental in leading world class organizations that have consistently exceeded revenue and earnings objectives.
She had responsibility for call center operations, revenue billing and receivables, metering services, marketing, energy efficiency and relationships with large business customers. She assumed her current position following the merger between Duke Energy and Progress Energy in July 2012 where at Progress Energy she served as vice president of corporate services. Prior to that, she held leadership roles at both Nortel and EMC (previously Data General Corp.). At Nortel, Lanier served as vice president and general manager of Nortel Knowledge Services. She had global responsibility for Nortel’s strategic direction and performance for all training, documentation and leadership development for the company’s employees, customers and channel partners. Other roles held at Nortel include vice president of global corporate operations and general manager of time-division multiplexing (TDM) portfolio, where she had profit and loss accountability for the TDM family of switching systems. Lanier was also responsible for the development and deployment of Nortel’s first Voice over Internet Protocol product line. Lanier’s time at Data General included various engineering roles and culminated in management roles in new product introduction and materials planning.
Gayle received a BS in Industrial Engineering from NC State in 1982. Across three industries, one thing has always held true, Gayle’s love for NC State!